Privacy Policy

Last updated: September 30, 2024

This Privacy Policy describes how Cutler.sg ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website at cutler.sg (the "Service"). This policy is designed to comply with Singapore's Personal Data Protection Act (PDPA) and international privacy standards.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address when you contact us through forms
• Technical Information: IP address, browser type, device information
• Usage Data: Pages visited, time spent on site, referral sources
• Analytics Data: Collected through Google Analytics and similar services

How We Collect Information

We collect information through:

• Contact forms and email communications
• Cookies and similar tracking technologies
• Web analytics services
• Server logs and technical monitoring

How We Use Your Information

We use your personal information for the following purposes:

• Communication: Responding to your inquiries and requests
• Website Improvement: Analyzing usage patterns to enhance user experience
• Technical Operations: Maintaining website security and performance
• Legal Compliance: Meeting our obligations under applicable laws

Legal Basis for Processing (PDPA Compliance)

Under Singapore's PDPA, we process your personal data based on:

• Consent: When you voluntarily provide information through forms
• Legitimate Interests: For website analytics and technical operations
• Legal Obligations: When required by law

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Contact form submissions are typically retained for 2 years unless you request earlier deletion.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Unlawful processing

Our security measures include encryption, secure hosting, and regular security assessments.

Your Rights Under PDPA

As a data subject under Singapore's PDPA, you have the right to:

• Access: Request information about what personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of Consent: Withdraw consent for data processing where applicable
• Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, please contact us using the information provided below.

Third-Party Services

We use the following third-party services that may collect personal information:

Google Analytics

• Purpose: Website traffic analysis and user behavior insights
• Data Collected: Anonymous usage statistics, demographics
• Privacy Policy: https://policies.google.com/privacy

Web Hosting Services

• Purpose: Website hosting and technical infrastructure
• Data Collected: Server logs, IP addresses, technical data
• Security: Industry-standard encryption and security measures

International Data Transfers

Some of our service providers may be located outside Singapore. When we transfer your personal data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by Singapore authorities
• Standard contractual clauses
• Service provider privacy certifications

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website usage
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

Children's Privacy

Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top indicates when the policy was last revised. We encourage you to review this policy regularly.

Data Breach Notification

In the event of a data breach that may result in harm to individuals, we will:

• Notify the Personal Data Protection Commission (PDPC) within 72 hours where required
• Inform affected individuals without undue delay when high risk is involved
• Take immediate steps to contain and remedy the breach

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Michael Cutler
Email: michael@cutler.sg
Website: https://cutler.sg

For data protection complaints, you may also contact:
Personal Data Protection Commission (PDPC)
Website: https://www.pdpc.gov.sg
Email: enquiries@pdpc.gov.sg

Governing Law

This Privacy Policy is governed by the laws of Singapore, including the Personal Data Protection Act 2012.