Data Requests & Contact
Data Requests & Contact
Last updated: September 30, 2024
This page provides information on how to exercise your data protection rights under Singapore's Personal Data Protection Act (PDPA) and other applicable privacy laws. We are committed to protecting your privacy and ensuring you have control over your personal information.
Your Data Protection Rights
Under Singapore's PDPA and international privacy standards, you have the following rights regarding your personal data:
Right of Access
You have the right to know:
- What personal data we hold about you
- How we use your personal data
- Who we share your data with
- How long we keep your data
Right to Correction
You have the right to:
- Request correction of inaccurate personal data
- Update incomplete personal data
- Ensure your data is kept current and accurate
Right to Withdraw Consent
You have the right to:
- Withdraw consent for data processing where applicable
- Stop receiving communications from us
- Opt out of non-essential data collection
Right to Data Portability
You have the right to:
- Receive your personal data in a structured, machine-readable format
- Transfer your data to another service provider where technically feasible
Right to Erasure
In certain circumstances, you have the right to:
- Request deletion of your personal data
- Have your data removed from our systems
- Ensure data is not processed further
How to Submit a Data Request
To exercise any of your data protection rights, please contact us using the information below. To help us process your request efficiently, please include:
Required Information
- Full Name: Your complete name as it appears in our records
- Email Address: The email address associated with your data
- Type of Request: Specify which right you wish to exercise
- Detailed Description: Describe what information or action you're requesting
- Verification: We may ask for additional information to verify your identity
Request Examples
Access Request
"I would like to request a copy of all personal data you hold about me, including any data collected through contact forms, analytics, or other means."
Correction Request
"I would like to correct my email address in your records from [old email] to [new email]."
Deletion Request
"I would like to request deletion of all my personal data from your systems, including any contact form submissions and analytics data."
Withdrawal of Consent
"I would like to withdraw my consent for marketing communications and request to be removed from your mailing list."
Response Timeframes
We are committed to responding to your data requests promptly:
- Acknowledgment: We will acknowledge your request within 3 business days
- Response: We will provide a substantive response within 30 days
- Complex Requests: For complex requests, we may extend the response time by an additional 30 days with explanation
Verification Process
To protect your privacy and prevent unauthorized access to your personal data, we may need to verify your identity before processing your request. This may involve:
- Confirming details from your original contact with us
- Requesting additional identification documents
- Using secure communication channels
- Confirming your email address
Contact Information
Primary Contact
For all data protection requests and privacy-related inquiries:
Michael Cutler
Email: michael@cutler.sg
Subject Line: Please include "Data Request" or "Privacy Inquiry" in your subject line
Website: https://cutler.sg
Response Method
We will respond to your request via email unless you specifically request an alternative method. For sensitive requests, we may use encrypted communication channels.
Complaints and Escalation
If you are not satisfied with how we handle your data request or privacy concern, you have the right to:
Internal Escalation
Contact us directly to discuss your concerns and seek resolution.
Regulatory Complaint
Lodge a complaint with the Personal Data Protection Commission (PDPC):
Personal Data Protection Commission (PDPC)
Website: https://www.pdpc.gov.sg
Email: enquiries@pdpc.gov.sg
Phone: +65 6377 3131
Address: 10 Pasir Panjang Road, #03-01 Mapletree Business City, Singapore 117438
International Users
If you are located outside Singapore, you may also have the right to lodge a complaint with your local data protection authority.
Fees and Charges
In general, we do not charge fees for processing data requests. However, in exceptional circumstances, we may charge a reasonable fee if:
- Your request is clearly unfounded or excessive
- You request multiple copies of the same information
- The request requires significant administrative effort
We will inform you of any fees before processing your request.
Third-Party Data
If your request involves data that includes information about other individuals, we may need to:
- Redact or remove third-party information
- Seek consent from those individuals
- Balance your rights with the rights of others
Data Security
When processing your data request, we will:
- Use secure communication channels
- Encrypt sensitive information where necessary
- Limit access to authorized personnel only
- Maintain audit logs of all data request activities
Updates and Changes
We may update this page periodically to reflect changes in our processes or legal requirements. The "Last updated" date at the top indicates when the page was last revised.
Additional Resources
For more information about data protection in Singapore:
- PDPC Website: https://www.pdpc.gov.sg
- PDPA Guide: https://www.pdpc.gov.sg/Help-and-Resources/2020/01/Guide-to-Data-Protection-by-Design-for-ICT-Systems
- Consumer Guide: https://www.pdpc.gov.sg/Help-and-Resources/2018/09/Guide-for-Individuals
Technical Issues
If you experience technical difficulties submitting your request or need assistance with the process, please contact us using the information above. We are here to help ensure you can exercise your data protection rights effectively.